Arrr! Google Drive be havin' a solution to its vanishing files trouble – here be what ye must do, matey!
2023-12-07
Google hath released a potion to fix its cursed Google Drive, which doth scuttle away with users' precious files. But beware, mateys! This mystical concoction be no guarantee to banish the foul bug from yer ship!
Google Drive users have been reporting that the cloud storage service has been deleting months’ worth of files from their computers. Google has shared a few tips that might help get the files back.Google’s fixes are for desktop users on version 84 who experienced issues accessing local files that had yet to be synced to Drive. However, many users have lost files from months ago, which is potentially at odds with Google’s note. The first method requires downloading the latest version of Google Drive and running Google’s recovery tool. This will kick off the recovery process and create a new folder with unsynced files on the desktop.
If there is not enough disk space, users can try the next method to recover the files to a different drive. This requires using the command line and running a specific command. The tool will run in the background in Windows and in the foreground in macOS. When complete, a folder called Google Drive Recovery will appear in the selected output location containing the recovered files.
If the previous methods don’t work, users can try recovering from a backup. This method requires having a Windows backup or Time Machine backup in macOS. Full instructions can be found on the Google Drive help page.
If all else fails, users can submit feedback through the Google Drive app with the hashtag #DFD84 and include diagnostic logs.
This issue has been a real pain for users, as the whole point of using the app is to keep files safely synced. Google’s proposed fixes may help restore files, but a more permanent fix is needed to prevent files from being deleted in the first place.