Arr, me hearties! Thar be a future in sight, with AI bartenders that spot familiar faces! Shiver me timbers!
2023-07-19
Arr, me hearties! Hear ye, hear ye! The scuttlebutt be sayin' that these landlubber taverns and eateries might soon be usin' fancy contraptions called artificial intelligence to make their shipshape operations even smoother. These marvels o' technology could take orders, spy regular customers, and make life easier for all hands, as per some tech-savvy matey.
Artificial intelligence (AI) is slowly making its way into the food and hospitality sectors, according to Glenn Tait, the product director of UK-based hospitality tech firm Zonal. He outlined six ways in which AI will shape the industry, including automating restaurant bookings and responses, improving stock management, hyper-personalizing the customer experience, and implementing facial recognition technology. Tait envisions a future where AI takes customers' orders at bars and recognizes regulars, using machine learning and facial recognition technology to personalize their experience. AI can also be used to understand customers' emotions and prompt staff visits if they appear unhappy or have been waiting too long for their meals. Despite the potential benefits, Tait emphasized that AI isn't about replacing human interaction but rather enhancing it and saving staff time by streamlining processes. He noted that 80% of customers want personalized experiences, and AI can help record and analyze patrons' preferences to meet their specific needs and interests. AI can also assist with automating reservations, managing stock, and reducing food waste by monitoring portion sizes and improving efficiency. Some fast-food chains in the US, such as Wendy's, Hardee's, Carl's Jr., and McDonald's, have already implemented AI technology in their drive-thru systems. Overall, AI has the potential to revolutionize the food and hospitality industry by improving efficiency, personalization, and customer service.